Privacy Policy

Account details (name, email, organization), identity verification data needed to fund a hold, transaction details (amounts, parties, agreement terms), and standard technical data such as device and log information. We do not sell your personal data.

To operate holds, verify identity, prevent fraud and money laundering, meet legal and custody-partner requirements, provide support, and improve the service. Identity and source-of-funds checks apply to funded holds.

We share data with our licensed custody partner and payment providers as needed to settle funds, with service providers acting on our behalf under contract, with the other party to your deal only as the agreement requires, and with authorities where the law compels it.

Data is encrypted in transit and at rest, access is restricted on a need-to-know basis, and funds-related records are kept in segregated, auditable systems. No system is perfectly secure, but we hold security to a bank-grade standard.

We keep records for as long as needed to provide the service and to meet legal, tax, and anti-money-laundering retention requirements, then delete or anonymize them.

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, subject to the records we must retain by law. To make a request, contact us.

Privacy questions and requests can be sent to desk@shld.us.